BUSINESS ETIQUETTE WORKSHOP

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small t
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COMMUNICATION STRATEGIES WORKSHOP

For the better part of every day, we are communicating to and with others. 
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EMOTIONAL INTELLIGENCE

Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. 
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1. Dasar-dasar Coaching dan Mentoring

    a.What is Coaching ?

    b.Being a Mentor

    c.Identifikasi Gaya Coaching anda

    d.Memulai Coaching

2. Keahlian dalam Coaching dan Mentoring

    a.Mendengarkan

    b.Bertanya

    c.Observasi Body Language dan Non-Verbal Behavior

    d.Building Rapport and Trust.

    e.Challenge, Reflective Skill dan Reframing

    f.Supportive Skill &Feed back

3. Pendekatan dalam Coaching

    a.Person Centred Coaching

    b.Appreative Practice

    c.Solution Focused Coaching

4. Model-model Coaching

    a.ACHIEVE Model

    b.PRACTICE Model

    c.CLEAR Model

    d.GROW Model

    e.OSKAR Model

    f.Creating Your Own Model

5. Perangkat Coaching

    a.Coaching Journal/Diary

    b.Johari Window

    c.SWOT Analysis

    d.Life/Role Priorities Radar

    e.Personal Decision Analysis

    f.Relationship Network Mapping

6. Skenario Coaching

    a.Peer to Peer Coaching

    b.One to One Peer Coaching

    c.Peer Coaching Groups